Clear expectations

Privacy & service policies.

A straightforward guide to inquiries, appointment requests, and changes to your cleaning plan.

Pre-launch draft • Updated October 4, 2026. Cancellation terms require owner approval before taking effect.

Appointments & scope

Sending an inquiry does not reserve an appointment. Service begins only after Shoreline and the customer agree on the property, cleaning scope, date or frequency, access arrangements, and quote. Any additional work or changes to the quote must be agreed before that work begins.

Rental turnover windows, linen handling, laundry, restocking, and recurring commercial schedules are discussed individually. Coverage in Sussex and Kent counties is subject to availability. Maryland service is planned and is not currently offered through this site.

Cancellation & rescheduling

At least 24 hours before the agreed start: cancel or request a new date without a cancellation fee. A replacement date depends on availability.

Less than 24 hours: please call as soon as possible. Proposed late-cancellation terms are up to 25% of the agreed cleaning quote, capped at $50. This fee applies only if disclosed and accepted in writing when the appointment is confirmed; no fee is automatic from submitting a form.

Access problems: let us know promptly if entry will be delayed or unavailable. We will try to arrange a workable solution. Any charge for a visit that cannot proceed must have been agreed in advance and follow the same cap.

Emergencies & unsafe conditions: we will consider a waiver for emergencies or circumstances outside your control. If Shoreline must cancel, there is no cancellation fee and we will offer another available date. Any payment for unperformed work will be returned.

For changes, call 302-858-1358 with your name, property town, and appointment date. Please do not send access codes through the website form.

Website inquiry privacy notice

Information you provide

Contact and quote forms collect your name, email, and the property or service details you choose to provide. A phone number is optional in your message. We use this information to respond, prepare quotes, discuss scheduling, and manage requested services.

Website providers

This website is hosted by Squarespace. Form submissions are stored in Squarespace’s Contacts and submission tools and may be delivered to our designated business email. Squarespace processes technical information such as browser, device, IP address, and page activity to operate the site and its analytics. Forms use Google reCAPTCHA to reduce spam.

Squarespace privacy notice · Google privacy notice · Google terms

Your choices

Please share only what is needed for your inquiry. Do not submit passwords, door codes, payment information, or guest personal details. Website inquiries do not sign you up for marketing emails.

To request access, a correction, or deletion of information you submitted, call 302-858-1358. We may need to verify the request and retain records required for service administration or applicable obligations. Records should be kept only as long as needed; the final retention schedule will be confirmed before launch.

Before launch

The business email is currently a placeholder (mail@nomail.com). Email delivery, cookie settings, and the final retention schedule must be verified before the website opens to customers.